Patients and visitors

Café Neuro Room 341
Sunlit windows provide a welcoming atmosphere at the Café Neuro where you can purchase meals, snacks and beverages. The Café Neuro is owned by the Friends of the Neuro and all profits support the hospital's mission.

Clinical Trials Studies
The Clinical Research Unit administers clinical trials studies of new drug therapies and treatments to assess their effectiveness. These studies are sponsored by pharmaceutical companies or by government agencies, and are conducted by physicians. Each clinical trial follows a strict protocol and begins only after extensive tests show that experimental drugs are safe for human use. Patients may ask their physician about clinical trials studies relevant to their condition. All patients receive quality care whether or not they choose to take part in clinical trials studies.

Family Waiting Rooms Rooms 346, 438 and 445
Families and friends are welcome to use the family waiting rooms on the third and fourth floors. These rooms are furnished for your comfort; some have TV sets and kitchenettes.

Friends of the Neuro and Volunteer Services
For a quarter of a century, the Friends of the Neuro, a non-profit group of dedicated volunteers, has raised money for the hospital and helped patients and their families. The Friends purchase hospital equipment, fund bursaries for nurses, support the Patients' Committee, and do much more. Friends of the Neuro can be seen in their navy blue coats offering useful items for sale in the hospital. Telephone: 514-398-1923

Neurological Day Centre Room 238
Patients who need a treatment or procedure but do not need to be hospitalized are seen at the Day Centre. Day surgery is also performed in this quiet, comfortable setting. Patients are referred to the Day Centre by their physician. Telephone: 514-398-1986

Neuro-Patient Resource Centre Room 354
The Neuro-Patient Resource Centre provides information about symptoms and treatment of many neurological diseases and disorders in adults and children. You may drop in to pick up brochures and to consult books and videos, or send in questions by email. The Centre has a computer available for patients and their families.

Occupational and Physiotherapy Rooms 224 and 232
With the goal of improving independence, occupational therapists (OTs) evaluate a patient’s physical and cognitive capacities, and ability to perform activities of daily living such as feeding, dressing, bathing, cooking, driving, and managing medication or finances. Physiotherapists (PTs) help patients maintain their mobility and independence, and evaluate patients for strength, balance and mobility. OTs and PTs assist with the rehabilitation of patients challenged by disease or injury, make recommendations on assistive devices and help plan for discharge from the hospital. Telephone: 514-398-4640

Ombudsman
Hospital staff strive to provide the best care for each patient but occasionally a patient is not satisfied. The Ombudsman will address patients’ concerns and help resolve any complaints. In Quebec, the Ombudsman is the only one allowed by law to respond to a patient’s complaint. Telephone: 514-934-8306

Patients' Committee
Patients’ Committee volunteers greet newly hospitalized patients to answer any questions and visit them during their stay to provide friendly support. Committee members wear bright yellow coats and offer to help patients in many ways. Patients may also receive visits from Royal Victoria Hospital volunteers. Telephone: 514-398-5358

Pre-admission Clinic
Many patients who will be hospitalized for surgery are seen at the Pre-admission clinic. The clinic may contact patients about their surgery date and arrange for patients to complete any tests prior to surgery. Telephone: 514-398-1529

Radiology
Physicians may order x-rays, CT scans and MRI scans which can be done at the hospital. Outpatients need a physician’s referral for these services.

Registration Office Room 167
Patients must have a hospital card for their appointment with a physician or clinic. To obtain a hospital card, patients need to present their provincial health card at the Registration Office.

Security, Lost and Found Main Lobby, Security Desk
Security staff is available 24 hours a day. Lost and found items can often be claimed at the Security Desk.

Social Services Room 185
Social workers help reduce stress related to illness and hospitalization by explaining the hospital system and helping patients to communicate with the health care team. Services include short term counseling, planning for discharge from the hospital and locating community resources. Patients and their families may contact Social Services. Telephone: 514-398-1916

Speech Language Pathology Room 258
Speech pathologists assess speech and language function, and provide therapy for patients with related disorders. Patients are referred to this service by a physician. Telephone: 514-398-8902

Spiritual Services
Anyone seeking spiritual and emotional support in times of stress or grief may call on Spiritual Services whose chaplains help people regardless of their religion. Chaplains are in the hospital every day or can be contacted at any time by the patient’s nurse.

Wheelchair Accessible Washrooms
Accessible washrooms are on the first floor in the Jeanne Timmins Foyer.